Last updated: 26 October 2026

At Willow Healing, your privacy matters. We respect your personal information and are committed to handling it with care, transparency and integrity.

This Privacy Policy explains how Willow Healing collects, uses, stores and protects your personal information when you visit our website, subscribe to our communications, access our gifts and resources, purchase our offerings or engage with our services.

It also outlines your choices and rights regarding your personal information and the principles of personal responsibility and discernment that apply when engaging with spiritual and energetic services.

1. Who we are

Willow Healing is founded by Catherine Crestani and provides spiritual education, intuitive and energetic services, meditations, digital resources, written content and related offerings.

Website: https://willowhealing.org

Business name: Willow Healing

Contact: hello@willowhealing.org

For questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information we collect

We only seek to collect personal information that is reasonably necessary for our business activities and for providing the services or resources you request.

Depending on how you interact with Willow Healing, this may include:

• Contact information: Your name, email address and any other contact details you voluntarily provide.
• Purchase information: Details relating to products, digital resources, programs or services you purchase, including transaction records and billing information processed through third-party payment providers.
• Booking and service information: Information you provide when making an appointment, participating in a program or communicating with us about a service.
• Communications: Information contained in emails, contact forms, feedback, testimonials or other correspondence you choose to send us.
• Preferences and subscriptions: Your communication preferences, email subscription status and interests in our offerings.
• Technical information: Information that may be collected automatically when you visit our website, such as your IP address, browser type, device information, pages visited and interactions with the website, depending on the technologies in use.

You are not required to provide personal information simply to browse publicly available content on our website. However, certain information may be necessary to deliver a requested gift, process a purchase, respond to an enquiry or provide a service.

Please avoid sending sensitive personal information unless it is genuinely necessary for the service you are requesting.

3. How we collect your information

We may collect personal information when you:

• Subscribe to the Willow Healing newsletter or other email communications.
• Request a free meditation, audio recording, downloadable resource or other gift.
• Complete a form, assessment, questionnaire or registration.
• Purchase a product, program or service.
• Book or participate in a session, workshop or event.
• Contact us through our website, email or social media.
• Browse our website, where cookies or similar technologies may be used.

We may also receive limited information from third-party platforms that support our operations, such as payment processors, email marketing providers, booking systems and digital product platforms.

Where another organisation collects information directly from you, its own privacy policy may also apply.

4. How we use your information

We may use your personal information to:

• Provide the gifts, resources, products and services you request.
• Deliver purchases, bookings, registrations and relevant confirmations.
• Send newsletters, updates and promotional communications where permitted and where you have subscribed or otherwise consented as required.
• Respond to questions, feedback and service enquiries.
• Administer programs, events, appointments and customer relationships.
• Improve our website, resources, offerings and user experience.
• Maintain appropriate business, accounting, tax and transaction records.
• Protect our website, business and customers against fraud, misuse or security risks.
• Meet applicable legal and regulatory obligations.

We will not use your personal information for purposes unrelated to the reason it was collected without an appropriate legal basis or your consent where required.

5. Email communications and subscriptions

If you subscribe to our email list, we may send you newsletters, educational content, announcements, free resources and information about Willow Healing's offerings.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications does not necessarily stop essential transactional messages, such as purchase confirmations or information relating to a service you have requested.

We may retain limited information about your subscription and unsubscribe status so that we can respect your preferences.

6. Free gifts and community collaborations

Willow Healing may participate in community events, gift exchanges and collaborative offerings.

Every gift we provide through these collaborations is free.

Where a gift is hosted on a Willow Healing page and you are asked to provide your name, email address or other information, that information is collected through our own page or the relevant platform we use to deliver the gift.

We may use the information you provide to deliver your requested gift and, where you have separately subscribed or otherwise provided the required consent, to send you future communications from Willow Healing.

Your participation in a free gift does not automatically mean you have agreed to receive ongoing marketing emails unless the relevant sign-up process clearly explains this and obtains any required consent.

Any third parties do not receive Willow Healing's email subscriber lists through this gift arrangement. Any information you provide through another contributor's gift page is handled under that contributor's own privacy arrangements.

If you follow a link to another website or contributor, please review their privacy policy before providing your information.

7. Sharing your personal information

We do not sell your personal information or email subscriber lists.

We may share limited information with trusted third-party providers when reasonably necessary to operate our business and deliver our services. These providers may include:

• Website hosting and website management providers.
• Email marketing and newsletter platforms.
• Payment processors and digital product platforms.
• Booking, registration and form providers.
• Business administration, accounting and technical support providers.

These providers may process information on our behalf or independently under their own privacy terms, depending on the service they provide.

We may also disclose information where required or authorised by law, to protect legal rights, or in connection with a legitimate business transaction where permitted by law.

We do not provide your personal information to other practitioners, collaborators or community members for their independent marketing purposes without an appropriate legal basis or your consent where required.

8. Third-party platforms and overseas processing

Willow Healing may use third-party platforms to host its website, sell digital products, manage subscriptions, process payments, deliver forms or provide other business services.

Depending on the platforms in use, your information may be stored or processed in Australia or overseas.

We take reasonable steps to use appropriate providers and protect personal information, but we cannot guarantee the privacy or security practices of independent third-party websites and services.

When you leave our website to use an external platform, that platform's terms and privacy policy may apply to your interactions with it.

We encourage you to review the privacy information of any external platform before providing personal information.

9. Cookies and website analytics

Our website or its service providers may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance or measure the effectiveness of our content.

Cookies are small data files stored on your device by a website.

You may be able to manage or disable cookies through your browser settings. However, some website features may not function as intended if certain cookies are disabled.

The specific cookies and analytics tools used will depend on the services currently enabled on our website.

10. How we store and protect your information

We take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

Depending on the information involved, these steps may include secure accounts, password protection, access controls and the security measures provided by our third-party platforms.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting and recordkeeping requirements.

When personal information is no longer required and we are legally permitted to dispose of it, we will take reasonable steps to delete or de-identify it.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Your privacy rights and choices

Depending on the applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where appropriate and legally permitted.
• Withdraw consent for certain uses of your information.
• Unsubscribe from marketing communications.
• Ask questions or raise concerns about how your information is handled.

To exercise these rights, please contact us using the details provided in this policy.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or for legitimate business recordkeeping purposes.

12. Privacy complaints

If you believe we have mishandled your personal information, please contact us and explain your concern.

We will review your complaint, make reasonable enquiries and respond within a reasonable timeframe.

If your concern cannot be resolved and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may be able to lodge a complaint with that office.

Website: https://www.oaic.gov.au/

13. Children and young people

Our website and general spiritual offerings are primarily intended for adults unless a specific offering states otherwise.

We do not knowingly collect personal information from children without appropriate authorisation or consent where required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Spiritual services, energetic work and personal discernment

Willow Healing offers spiritual education, intuitive guidance, meditation, energetic practices and related services intended to support personal reflection, self-awareness and individual wellbeing.

By engaging with these offerings, you acknowledge the importance of your own judgement, discernment and personal responsibility.

Please consider the following principles:

Personal discernment: You are encouraged to assess all information, interpretations, intuitive impressions and spiritual perspectives for yourself. You are not expected to accept any guidance as absolute truth or follow any suggestion that does not feel appropriate to you.

Personal choice and responsibility: Your participation in a meditation, session, program or energetic practice is voluntary. You remain responsible for your own choices, boundaries and decisions. You may pause, decline or discontinue an activity at any time.

Energetic agreements and consent: Any discussion of energetic agreements, spiritual connections, intuitive impressions or related concepts is offered as part of a spiritual framework. You are encouraged to approach these concepts thoughtfully, maintain your personal boundaries and make your own decisions about what you accept or engage with. No spiritual agreement or interpretation should be understood as removing your right to consent, make choices or discontinue a service.

Individual experiences: Spiritual and energetic experiences are personal and may vary considerably. We do not guarantee specific experiences, outcomes, changes or results from meditations, intuitive sessions, energetic practices or other offerings.

No coercion or dependency: Our intention is to support your autonomy and relationship with yourself. You should never feel pressured to purchase additional services, accept an interpretation, continue a session or make a decision based on fear, urgency or claims that you cannot act without further spiritual intervention.

15. Medical and professional advice disclaimer

Spiritual guidance, intuitive readings, energy work, meditation recordings and other Willow Healing offerings are intended for personal, spiritual or educational purposes.

They are not medical care and do not replace advice, diagnosis or treatment from a qualified medical practitioner or other appropriately qualified professional.

We do not claim that spiritual or energetic practices diagnose, treat, cure or prevent medical or mental health conditions.

Please seek advice from a qualified health professional regarding physical or mental health symptoms, medical conditions, treatment decisions or concerns about your wellbeing. Do not delay or discontinue professional care because of information or experiences arising from a spiritual service.

Similarly, spiritual guidance is not a substitute for appropriate legal, financial or other professional advice.

If a practice or meditation causes discomfort or distress, stop the activity and seek appropriate support if needed.

16. External links and third-party content

Our website may contain links to external websites, social media platforms, podcasts, videos, digital stores or other resources.

These links are provided for convenience or educational purposes. We do not control the privacy practices, security or content of independent third-party websites.

Your use of those websites is subject to their own terms and privacy policies.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

The current version will be published on our website with its most recent update date.

We encourage you to review this page periodically.

18. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact:

Willow Healing

Website: https://willowhealing.org

Email: hello@willowhealing.org

We appreciate the trust you place in Willow Healing and are committed to treating your personal information, your choices and your individual experience with respect.